Privacy Policy

Our agreement on how we use, collect and process your data.

Privacy Policy Last Modified 22/04/17

Encrypted Laser Limited will be referenced within this document as ('Encrypted Laser'), ('ELHostingServices') and (‘ELHS’).

Encrypted Laser Limited directors will be referenced within this document as (‘EL Management Team’) or (‘ELHS Administration Team’).

The Client will be referenced within this document as (‘The Customer’), ('Client'), ('They'), (‘Their’), (‘Your’), (‘You’), (‘The Client’) or ('User').

By using this website, services owned or operated by ELHostingServices constitutes the user’s acceptance of these terms and conditions. ELHostingServices reserves the right to make changes to this site and these terms and conditions at any time. However, it will be made clear when changes have been made. All changes take effect immediately, it is The Client's responsibility to keep up to date with the terms and conditions. The services ELHostingServices provide are offered to the user on condition of your acceptance to the following terms and conditions. If the user fails to follow these conditions, action will be taken accordingly. ELHostingServices is not at fault if the user fails to read or comprehend the following agreement made between the user and Encrypted Laser. This agreement applies to the use of the website and/or any service/server provided. The user must follow these terms when accessing our services via a computer, laptop, mobile device, tablet, watch or any other electrical equipment.

Under Regulation 10 of The Consumer Protection Regulations (2000), The Customer has the right to cancel this Agreement within seven (7) working days after purchase. The user agrees that the service may be activated before the end of that cancellation period, and then The Client will void rights to terminate this agreement from the date they are provided with the login credentials for their purchased service.

Encrypted Laser Limited is registered and fully compliant with the Data Protection Act 1998. Registration number with the Data Commissioner is: “ZA231865”

The Children’s Online Privacy Protection Act applies to the online collection of personal information from children under the age of 13. ELHostingServices does not collect any personal data about children under the age of 13. Children under the age of 13 are not approved to access or utilise our services without the direct involvement of a parent or legal guardian. Personal information about the parent or legal guardian may be collected following this privacy policy. Any private information about children under the age of 13 that is accidentally obtained will be wiped immediately upon discovery of such information.

1.0 Information Usage

1.1 ELHostingServices will only collect and use personal information solely for the utilisation of the account holder's profile and support requests. Information gathered will be the user’s name, address, age, phone number, billing information and device IP address.
1.2 No personal information will ever be sold to any third-party organisation. Information for the user's account will only be ever accessed by a support representative while during a support intervention or responding to a legal support case. In this event, necessary information may be released to verified authorities to assist with government investigations.
1.3 ELHS will collect personal information by lawful means where appropriate with the knowledge and consent of the user concerned. Types of information collections are:

  • Active Collection - Upon registering for our services and using our services information you when you complete contact or information forms will be stored.
  • Passive Collection - While using our site, ELHostingServices use cookies to track your experience on our site, also IP address, geographic locational information and session data will also be monitored and recorded.
    • 1.4 Passwords collected during the registration process will be stored in an encrypted/unreadable form to protect against account hijacking through our billing software. Your password won't be visible to any employee of Encrypted Laser , meaning no member of staff will EVER require you to share your password. The ELHS Game & Voice Panel will automatically generate random passwords for your FTP login, which the user can change, but the user must be aware that the password will be visible on their dashboard for them to be able to connect.
      1.5 ELHostingServices uses "cookies" to save small bits of information to your computer about your account information and tracking information. If you do not wish to use "cookies" to enhance your experience with us, you can disable them in your browser settings. "Cookies" have the primary purpose on our websites to allow you to keep your sessions open without needing to sign in everytime you refresh your page.
      1.6 User information and credentials are stored within our customer database, with sensitive data being automatically encrypted. Our database is automatically backed up to our offsite infrastructure daily.
      1.7 Encrypted Laser utilises the use of logs, including IP addresses, types of browser, Internet Service Provider, Date/Time Stamps, Referring/Exit Pages, number of clicks and locations of clicks and geographic locations. These sections of data ELHostingServices record are not personally identifiable.
      1.8 During a service DDoS or DoS attack, the attacker voids this agreement, and permits ELHostingServices to publically release and share information about the attack with the public, government officials and Internet Service Providers. This information includes the IP addresses from where the DDoS attack originated from, ports used, packets and data sent, types of DDoS attack, ISP used and locational data.
      1.9 In the event of a service DDoS or DoS attack, the attacker also provides full permission for Encrypted Laser to implement a global network-wide ban from IPs the attack originated from, in addition to contacting local authorities, Internet Service Providers and Hosting Providers with full details of the attack.
      1.10 If you don't agree with any terms of this privacy policy, you agree that you will stop accessing our site immediately.

Personal information will only be collected for use in the account holders profile and support requests. ELHS will never sell personal information to a third party and information will only ever be accessed by support agents during support session, Information may be released to verified authorities to assist with government investigations. Passwords collected during the signup phase are stored in an unreadable format, however FTP passwords are shown in plain text on the user's dashboard to allow them to connect. ELHS uses cookies on our website’s, if you do not with to receive these cookies please turn them off from your browser's settings. By performing any form of DoS or DDos attack against ELHS you void this contract and your information may be released to the public. If you do not agree you must stop viewing this site immediately.

2.0 Cookie Policy

2.1 Encrypted Laser may set and access Cookies on your computer. All Cookies used by the Web Site are used by the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as revised by the Privacy and Electronic Communications (EC Directive) Regulations 2011. Encrypted Laser has mindfully chosen these Cookies and uses them to aid certain functions and features of the Web Site. ELHostingServices also use Cookies for analytics purposes. These Cookies track your navigation and activity on the site and are intended to give ELHostingServices a better understanding of our users, thus empowering ELHS to improve the website and services.
2.2 Cookies will automatically be set if you do not wish to allow them, leave the site immediately and remove them from your computer. None of the Cookies established by the website jeopardises your privacy in any way, and no external personal data is collected. By giving your permission to the setting of our Cookies you are authorising ELHostingServices to provide the best possible experience.
2.3 You can choose to allow or disable Cookies in your web browser. By default, your browser will enable Cookies. However, this can be modified. For further details, please review the help menu in your browser. Disabling Cookies may prevent you from using the full range of services available on the Web Site.
2.4 You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.
2.5 It is recommended that you check that your web browser is up-to-date and that you review the help and guidance given by the developer of your browser if you are uncertain as to how to adjust your privacy settings.
2.6 ELHostingServices uses Third-Party Cookies from LiveChatInc (LiveChat information records), Google Inc (Analytics and tracking).

Cookies are used on our websites to improve user experience, none of the cookies we use jeopardize your security or privacy in any way. If you do not wish to receive cookies you can disable them from the settings of your browser. ELHS uses third party cookies from ‘LiveChatInc’ and ‘ Google Inc’ for analytics and tracking.


Copyright © 2017 Encrypted Laser Limited ("10286642") trading as "ELHostingServices". All Rights Reserved. ToS - PP - SLA
ELHostingServices is not affiliated with Facepunch Studios Ltd. All trademarks and registered trademarks are the property of their respective owners.