Privacy Policy

Our agreement on how we use, collect and process your data.

Privacy Policy - Last Modified 01/05/2018

Encrypted Laser Limited will be referred to within this document as ('Encrypted Laser') and ('ELHostingServices').

The Client will be referred to within this document as ('Customer'), ('Client'), ('You'), (`Your') and ('User').

You warrant and accept that proof of identity may be required proving that they are at least thirteen (16) years old. If You are between the ages of thirteen (16) and seventeen (17), You must have appropriate permission from a parent or legal guardian to use services provided by ELHostingServices in the form of valid photo ID and a signature.

Encrypted Laser Limited is registered and fully compliant with the Data Protection Act 1998 and the General Data Protection Regulation 2016. Registration number with the Data Commissioner is: “ZA231865”. The Children’s Online Privacy Protection Act applies to the online collection of personal information from children under the age of 13. Children under the age of 13 are not approved to access or utilise our services without the direct involvement of a parent or legal guardian. Personal information about the parent or legal guardian may be collected following this privacy policy. Any private information about children under the age of 13 that is accidentally obtained will be wiped immediately upon discovery of such information.

1.0 Information Usage

1.1 ELHostingServices will only collect and use personal information solely for the utilisation of the account holder's profile and support requests. Information gathered will be The User’s name, address, age, phone number, billing information and device IP address. You may however visit and use the site anonymously.

1.2 No personal information will ever be sold to any third-party organisation. Data for The User's account will only be ever accessed by a support representative while during a support intervention or responding to a legal request. In this event, necessary information may be shared with verified authorities to assist with government investigations.

1.3 ELHS will collect personal information by lawful means where appropriate with the knowledge and consent of The User concerned. Types of information collections are:

  • Active Collection - Upon registering for our services and using our services information You when You complete contact or information forms will be stored.
  • Passive Collection - While using our site, ELHostingServices use cookies to track Your experience on our website. Also IP address, geographic locational information and session data will also be monitored and recorded.

1.4 Passwords collected during the registration process will be stored in an encrypted/unreadable form to protect against account hijacking through our billing software. All sites managed by Encrypted Laser are SSL secured and encrypted between us and our payment gateway providers. Any payment details will not be stored on our servers after a transaction is completed. Your password won't be visible to any employee of Encrypted Laser, meaning no member of staff will EVER require You to share Your password.

1.5 User information and credentials are stored in our customer database, with sensitive data being automatically encrypted. Our database is automatically backed up to our offsite infrastructure daily.

1.6 Encrypted Laser utilises the use of logs, including IP addresses, types of browser, Internet Service Provider, Date/Time Stamps, Referring/Exit Pages, number of clicks and locations of clicks and geographic areas. These sections of data ELHostingServices record are not personally identifiable.

1.7 During a service DDoS or DoS attack, the attacker voids this agreement, and permits ELHostingServices to publicly release and share information about the assault with the public, government officials and Internet Service Providers. This information includes the IP addresses from where the DDoS attack originated from; ports used, packets and data sent, types of DDoS attack, ISP used and locational data.

1.8 In the event of a service DDoS or DoS attack, the attacker also provides full permission for Encrypted Laser to implement a global network-wide ban from IPs the attack originated from, in addition to contacting local authorities, Internet Service Providers and Hosting Providers with full details of the attack.

1.9 Encrypted Laser will use the email address provided on registration to send you information and news pertaining to your services when the user has opted into marketing emails. Also, occasional company news, updates and related product information may be delivered.

1.10 ELHostingServices keeps all client information private and will not publicly disclose that they are providing services to the client unless permission is received on a case-by-case basis. All communications from ELHostingServices and the client are strictly confidential and for the intended use of the addressee only. Any disclosure, use or copying of the information by anyone other than the intended recipient is prohibited, and you agree to be held liable for damages if you violate this agreement, forward the info, post it or allow it to be published online in public or private forums or venues.

1.11 If You don't agree with any terms of this privacy policy, You agree that You will stop accessing our site immediately.

2.0 Cookies

2.1 Encrypted Laser may set and access Cookies on Your computer. All Cookies used by the Web Site are used by the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as revised by the Privacy and Electronic Communications (EC Directive) Regulations 2011. Encrypted Laser has mindfully chosen these Cookies and uses them to aid certain functions and features of the Web Site. ELHostingServices also use Cookies for analytics purposes. These Cookies track Your navigation and activity on the site and are intended to give ELHostingServices a better understanding of our users, thus empowering Encrypted Laser to improve the website and services.

2.2 Cookies will automatically be set if You do not wish to allow them, leave the site immediately and remove them from Your computer. None of the Cookies established by the website jeopardises Your privacy in any way, and no external personal data is collected. By giving Your permission to the setting of our Cookies, You are authorising ELHostingServices to provide the best possible experience.

2.3 You can choose to allow or disable Cookies in Your web browser. By default, Your browser will enable Cookies. However, this can be modified. For further details, please review the help menu in Your browser. Disabling Cookies may prevent You from using the full range of services available on the Web Site.

2.4 You may delete Cookies at any time however You may lose any information that enables You to access the Web Site more quickly.

2.5 It is recommended that You check that Your web browser is up-to-date and that You review the help and guidance given by the developer of Your browser if You are uncertain as to how to adjust Your privacy settings. 2.6 ELHostingServices uses Third-Party Cookies from (LiveChat information records), Google Inc (Analytics and tracking), HotJar (Website tracking & stats).

All prices displayed include VAT.
Copyright © 2018 Encrypted Laser Limited ("10286642") trading as "ELHostingServices". VAT No. GB289651743. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
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