Terms of Service

Our agreement with you for using our services.

Terms of Service Last Modified 22/08/17

Encrypted Laser Limited will be referenced within this document as ('Encrypted Laser'), ('ELHostingServices') and (‘ELHS’).

Encrypted Laser Limited directors will be referenced within this document as (‘EL Management Team’) or (‘ELHS Administration Team’).

The Client will be referenced within this document as (‘The Customer’), ('Client'), ('They'), (‘Their’), (‘Your’), (‘You’), (‘The Client’) or ('User').

By using this website, services owned or operated by ELHostingServices constitutes the user’s acceptance of these terms and conditions. ELHostingServices reserves the right to make changes to this site and these terms and conditions at any time. However, it will be made clear when changes have been made. All changes take effect immediately; it is The Client's responsibility to keep up to date with the terms and conditions. The services ELHostingServices provide are offered to the user on condition of your acceptance to the following terms and conditions. If the user fails to follow these conditions, action will be taken accordingly. ELHostingServices is not at fault if the user fails to read or comprehend the following agreement made between the user and Encrypted Laser. This agreement applies to the use of the website and/or any service/server provided. The user must follow these terms when accessing our services via a computer, laptop, mobile device, tablet, watch or any other electrical equipment.

Under Regulation 10 of The Consumer Protection Regulations (2000), The Customer has the right to cancel this Agreement within seven (7) working days after purchase. The user agrees that the service may be activated before the end of that cancellation period, and then The Client will void rights to terminate this agreement from the date they are provided with the login credentials for their purchased service.

The user warrants and accepts that proof of identity may be required proving that they are at least thirteen (13) years old. If the user is between the ages of thirteen (13) and seventeen (17), they must have the appropriate permission from a parent or legal guardian to use our services. If the user is under the age of thirteen (13) and uses the services provided by ELHS, they agree that upon discovery of underage use, all services will be suspended pending verification from a legal parent or guardian for account ownership transfer.

1.0 ELHS Responsibilities

1.1 ELHostingServices agrees to offer all services which are prepaid for by The Client in the condition of acceptance of the ELHS Terms of Service. ELHS reserves the right to refuse service to any potential or existing customer dependant at the sole discretion of Encrypted Laser. Services offered are of high quality and security with high uptime and network accessibility.

ELHS only provide access to services after payment, however, at our sole discretion can block orders if we do not wish to process them.

2.0 Disclaimer

2.1 Services provided by ELHostingServices are given on an as is / as available basis without warranties of any kind either implied or expressed. No verbal or written information given by our representatives or ELHostingServices will be regarded as a warranty.

The services we provide come with no warranties, be it implied via verbal or written communication.

3.0 Service Assignment

3.1 Services are issued on an as is / as available basis. Services will be set up and configured within the allocated timeframe advertised for the service, in the event of a stock shortage The Customer will be made aware of the issue, however, delivery of the service will be extended to a maximum of 24 hours in this event.
3.2 Free trials, free services, and free products are manually reviewed and issued within seven working days of the order being received and are limited to a strict number of one account per customer. If the user attempts to reorder the service under a different account, accounts will be merged with all free existing services being terminated instantly.

If we run out of stock on something, we will let you know and get you ready to go within 24Hrs. All free services are manually reviewed and can take up to seven working days to be activated. Creating multiple accounts may incur an account and service suspension or termination.

4.0 TOS Updates

4.1 The Terms of Service operated by ELHostingServices is subject to change at any time without notice at the sole discretion of Encrypted Laser Limited. A change in policy shall not be grounds for early contract termination or non-payment. The Client recognises that the nature of the service supplied and the initial rates and charges have been communicated to The Client. The Client is aware that from time to time rates may change based on the availability of hardware, overall market conditions or other factors.
4.2 Should You wish to terminate this Agreement due to any revisions made by ELHS; You must do so in writing via the cancellation form within thirty (30) days of the "last modified" date described above. Your continued use of the Services after the effective date of any such notice constitutes Your acceptance of such changes.

We might change our terms of service at any time. However, this is not grounds for early contract termination or non-payment. From time to time prices may change and if you want to cancel your agreement to these terms, you must fill out the cancellation form with 30 days and before you use any of your services, if you use one of your services you void your ability to cancel your agreement.

5.0 Cancellation Policy

5.1 Upon creating a cancellation request, if you select the termination to be 'Immediate', you are not entitled to a refund in any case. Once a cancellation request has been submitted; occasionally ELHS staff will open a ticket with the user to discuss the removal or to collect additional information. All cancellation reasons must be deemed valid - if a cancellation request is considered invalid, unexplained or thought to be too undetailed, the cancellation request may be denied. The Client must respond to any ticket referencing cancellation and complete the actions required by the staff member for their cancellation request to be processed.
5.2 The user is aware that canceling a service or downgrading it does not entitle them to a refund under any condition.
5.3 If the cancellation reason is related to a problem with a service ordered, The Client must have created a support ticket reference the issue/problem at least 48 hours before submitting the request. All cancellation requests made within the first 48 hours of payment will be considered fraudulent. The user must allow adequate time for ELHostingServices staff to be able to resolve any queries or issues The Client may have.
5.4 The Client agrees to give sufficient notice of a cancellation of one of their services; this requires The Client to place a cancellation request, for game & voice services a minimum of 3 working days before the service’s next billing date, and a minimum of five business days for VPS & Dedicated Servers. Failure to do so will result in The Client being automatically recharged for their service.
5.5 Under Regulation 10 of The Consumer Protection (Distance Selling) Regulations 2000, The Client may have the right to cancel this Agreement for seven working days from the day this Agreement has been concluded. However, it is agreed between ELHostingServices and The Client that the Services may commence before the end of that cancellation period, and then The Client will lose the right to cancel from the date that ELHS provides The Client with the access details of the services.
5.6 Under Directive 1999/44/EC of the European Parliament and the Council of 25 May 1999 Clients located within the European Union have the right to cancel this Agreement for 14 working days from the day after this Agreement has been concluded. However, it is agreed between ELHostingServices and The Client that the Services may commence before the end of that cancellation period, and then The Client will lose the right to cancel from the date that ELHS provides The Client with the access details of the Service(s).

If you create a cancelation request you will NOT receive a refund under any circumstances, if you attempt to cancel your service within the first 48Hrs, your application will be deemed as fraud and denied. You need to allow plenty of time before your next billing period when placing your cancellation request if you don't leave enough time you may be liable to pay for the next billing period.

6.0 Support

6.1 ELHostingServices provides a sales & billing support LiveChat system, which is not to be used for related technical issues. The user will not initiate a LiveChat for technical assistance. Furthermore, the user is aware that all chat processed through the LiveChat system is recorded for security and training purposes.
6.2 If the user 'spams' the LiveChat system, with content including, but not limited to, irrelevant text or gibberish, The Client may be banned from the LiveChat system, limiting their access to only ticket and phone support.
6.3 If The Customer is ever rude to a member of staff via the LiveChat system or Ticket system, that employee reserves the right to suspend all services connected to that client's account, pending review from each member of the EL Management Team. If an account closure, extended suspension or termination is issued, a refund will not be provided. Excessive abuse or harassment of a staff member will result in a fine being issued to The Customer of Five GBP or equivalent which must be paid for the service to be unsuspended.
6.4 Upon purchase completion of a setup package, a member of staff will open a ticket with The Customer within 24 hours to request additional information for the installation. If The Client fails to respond within 72 hours, the service will be canceled. Once the user has communicated with the member of staff, the server setup will be processed within an additional 24 hours.
6.5 ELHS will not support problems due to tampering, modification, alteration, or addition to the software. Clients purchasing an Unmanaged server will not be entitled to any support relating to any game issues, and will only be given support for panel or downtime issues. Clients purchasing Managed servers, VPS or Dedicated servers will be provided with comprehensive software and game support.

We can only provide technical support through our ticket system. However, if you are ever rude to a member of support we will have to enforce sanctions. We also cannot provide software support to users who are running on an unmanaged service. Setup packages can take up to 24 hours to be processed. However, you have to respond to our information request.

7.0 Suspensions

7.1 ELHostingServices will suspend a service if ELHS are unable to bill your PayPal account automatically within one day of the service's due date. If ELHostingServices is still unable to charge the user after five days of the service due date, the service may be immediately terminated and wiped from our system.
7.2 If The Customer is ever rude to a member of staff via the LiveChat system or Ticket system, that employee reserves the right to suspend all services connected to that client's account, pending review from each member of the EL Management Team.
7.3 If your service is to be found at fault for breaking any trademark, copyright or other law enforced by any International Courts, ELHS reserve the right to suspend the service, and on occasions terminate the service without refund if no written consent from the content owner is provided with 48 hours of suspension.

If you are unable to pay for your service, it will be suspended, and after five days failure to pay will result in a service termination. We have the right to suspend your service if you are rude to a member of our staff team or if it is found to be breaking international laws.

8.0 Backups & Data Loss

8.1 ELHostingServices is not to be held liable for backing up client’s information or service data. If data loss occurs, The Customer will be entirely responsible for their data. No refunds will be issued if a loss of information does occur.
8.2 The Customer agrees that failure to pay for their service, or breakage of the Terms and Conditions will result in a permanent closure, resulting in their data being wiped from the system causing full data-loss.
8.3 Backup services managed by ELHostingServices are located on machines located in France, in an offsite location from any other data centre which central services are operated from.

We cannot be responsible for making and maintaining backups for you, and in the event of data loss you are solely responsible. We do however offer backup services for all managed services stored in an offsite location. If payment for the service isn’t made a termination will also result in data loss.

9.0 Service/Resource Use & Abuse

9.1 ELHostingServices will not tolerate services operating, whereby they are used to harass or bully other online users. In the case that this occurs, ELHS will endeavor to make contact with the service owner, with a demand to stop all harassment before taking appropriate cyber-bullying legal action if it does not stop.
9.2 Unlimited Web Hosting is intended for the use of website content only such as HTML, PHP, CSS and JS files; any additional content must be linked on a public facing web page. Web Hosting is not meant to be used for file/data storage, if the user wishes to store files which are not web related, the user must use a VPS or Dedicated server. ELHostingServices reserves the right to determine any improper or inappropriate usage of any content which may result in immediate account suspension or fixed fee to cover additional resource space. The decision to upgrade shall rest solely with ELHS and shall be made at the company's discretion. Downloadable files and media must follow the following limitations:

  • No more than 5 GB of a web hosting service can be allocated to music, video or other media files including but not limited to .aac, .avi, .mp3, .mp4, .mpeg, .jpg, .png, .gif files
  • No more than 5 GB of a web hosting service may be designated to any file and disk image files containing the contents or structure of a data storage device
  • No more than 2 GB of a web hosting service may be allotted to Executable files or any other file which are the result of compiling a program

9.3 ELHostingServices will attempt to stop all incoming DDoS or DoS attacks, however, will not stand in the way of attacks if the service is provoking attacks. If a service is found to be performing DDoS or malicious attacks on other online users, The Customer’s service will be instantly suspended with information about the user and actions being forwarded to the relevant authorities.
9.4 Any attempt to exploit any service in any way is grounds for immediate termination of an account and its services.
9.5 The user will not host any material which is abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, adult material, or otherwise in violation of any International law. If any unacceptable material is found on a site, linked to by a site or hosted on any other service, The Client will have a limitation issued, which The Customer will need to resolve within 48 hours with a member of staff assigned to the report. Examples of unacceptable material include, but are not limited to:

  • Fraudulent activities of any description
  • Copyrighted material without explicit approval
  • Exploits
  • Proxy scripts, or services used for malicious intentions
  • Racist, hateful, or harassing content
  • Hacking related information or services
  • SPAM of any kind
  • Digital currency mining
  • File sharing/File download proxies
  • Pharmacy or pharmacy-like services
  • Stolen content
  • Betting/Gambling Sites

9.6 ELHostingServices considers particular content to be prohibited under any circumstance. If content is found on a site, linked to by a site or hosted on a game server, the service will be terminated immediately. Examples of prohibited material include, but not limited to:

  • Software licenses, license generation software, software "cracks" or stolen media
  • Computer viruses/malicious software of any kind
  • Network/Computer scanning or attack software

9.7 ELHS are not to be held responsible for any downtime caused by a DoS or DDoS attack. If regular extensive attacks occur on a particular game server, and mitigation is not possible, ELHostingServices may enforce a server change and an additional fee of Five GBP (or equivalent).
9.8 Game/Voice slot manipulation will not be tolerated; this will be automatically recognised by our system. Our system will flag the change in slots, and will automatically disable The Client's server. To be able to re-gain access to your server, The Customer will need to undo the change and set the slots back to the amount that you have paid for. Repeated abuse of our slot detection system will cause a further charge issued to The Customer to match the slot number The Client is attempting to set.
9.9 Mass emailing/mailing lists is not allowed on any service operated by ELHS . Anyone who sends mass mail and is found to cause issues to our mail service or IP reputation will be given a fine and have the domain name suspended. Any email spam /bulk user that causes IP black listings will be given a fine of £100.00.
9.10 Habitual neglect of abuse occurring on a client's server may lead to service termination. An abuse notification serves as notification that our abuse department has received reports of abuse originating from the server. ELHS require a client reply to ALL abuse tickets within 24 hours of the ticket being opened. Typically no service will be suspended within the first 24 hours of an abuse report being opened. If an answer is not received within 24 hours, or the server is determined to be abusive after the ticket is opened, our abuse specialists have the right to terminate the server.

Any form of harassment or bullying will not be tolerated. You may not use web hosting for file storage, fines may occur if more than 5Gb of non web related files are found on your service. Using ElHostingServices services to launch a DDoS attack may result in immediate suspension or termination and the proper the authorities being contacted. Slot manipulating will not be tolerated and services will be automatically suspended if a slot change is detected. Mass mailing (spam) may result in a suspension or termination with large fines.

10.0 Payments & Invoicing

10.1 If the user signs up for a cyclic service, ELHostingServices will automatically bill for that service on the due date. Encrypted Laser Limited will not issue a refund under any circumstance for subsequent payments after the original purchase.
10.2 Any scamming or fraud will result in a permanent account ban. Encrypted Laser does not guarantee that there will not be any errors with the payment when the user attempts to purchase a server. If an error occurs during the process, the user is expected to contact the hosting staff immediately (support at encryptedlaser dot com) or contact a member of support through the LiveChat system provided.
10.3 ELHostingServices offers a full 7-day money back guarantee if our services are faulty. Examples of this would be:

  • Service inaccessible due to power outage for more than 5 hours
  • Service unavailable due to network outage for more than 5 hours

Any other reason is invalid, and the refund request will be declined. For all other reasons, within or outwith the seven day period, refunds will not be issued.
10.4 If a payment to Encrypted Laser is reversed, or a chargeback is made by the user's credit card company or any other payment method (excluding PayPal), the user will be charged a fee of Thirty GBP (or equivalent) for administration costs. Chargebacks or reversals made through PayPal result in the user being billed a fee of Ten GBP (or equivalent) for administration costs.
10.5 All free trials are trials before a purchase of a full service. ELHostingServices will not bill for the trial period, but upon the trial completion, you will be automatically subscribed to the full service, with game servers being set at 32 slots, and voice servers being set at 32 slots.

Any scamming or fraud will result in a permanent account ban. If an error occurs during payment, the customer must contact the ELHS support team immediately. If a service is found to be faulty within the first seven days, the customer may request their money back. However, any chargebacks made on services purchased will result in a penalty to cover admin costs. The customer will not be charged for free trials however after the trial ends, the customer will be automatically subscribed to the full services at 32 slots.

11.0 Indemnification and Limitation on Liability

11.1 You agree to defend, indemnify, and hold Encrypted Laser and its Affiliates harmless from and against all claims and liabilities, including reasonable attorneys' and experts' fees, related to or originating from any breach of This Agreement. Your use of the services provided by ELHostingServices; any defamatory, libelous or illegal material contained within the content or information and data; any claim or contention that content or information and data infringes any third party's patent, copyright or other intellectual property rights or violates any third party's rights of privacy or publicity; any third party's access or use of Your content or Your information and data. In the event of a claim under this section, ELHostingServices shall be permitted to select legal counsel to provide a defense to such claim. ELHS reserves the right, at its own expense, to participate in defence of any matter otherwise subject to indemnification by You, but shall have no obligation to do so. You shall not settle any such claim or liability without the prior written consent of ELHostingServices, which shall not be unreasonably withheld.

You agree to hold ELHS harmless to any legal action or fees. ELHS reserves the right to provide counsel to any client undergoing legal at ELHS’s expense action, however, is under no obligation to do so.

Copyright © 2018 Encrypted Laser Limited ("10286642") trading as "ELHostingServices". All Rights Reserved.
All trademarks and registered trademarks are the property of their respective owners.